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Privacy Policy

Ampi Gold Ornaments Pvt Limited · Last updated 8 October 2026

1. About this policy

This policy explains what information Ampi Gold Ornaments Pvt Limited(“Ampi Gold”, “we”, “us”) collects when you use the website ampigold.com or the Ampi Gold app for Android, why we collect it, who sees it, and the choices you have.

The app and the website are the same service and follow the same policy. By opening an account you agree to it.

2. Information we collect

Information you give us

  • Account details: your full name, email address, mobile number, password, and the referral code of the member who invited you. Your password is stored only in a scrambled (hashed) form that we cannot read.
  • Delivery details: the name, mobile number and address you enter at checkout.
  • Payment reference: the UTR or reference number you enter after paying for an order.
  • Payout details: the bank account or UPI ID you enter when you ask to withdraw your wallet balance.

Information created as you use your account

  • Your orders, invoices and delivery status.
  • Your own referral code, who invited you, and the members who joined with your code.
  • Your Refer & Earn rewards, wallet balance and withdrawal requests.

Information collected automatically

  • Cookies: one cookie keeps you signed in, and one remembers the language you choose. We do not use advertising cookies.
  • Technical logs: your IP address, browser and device type, the pages you open and the time.
  • Session recording: to find and fix problems, a diagnostic tool records how pages are used: the screens opened, taps and clicks, what is shown on the page, and errors. Password fields are not recorded.

What we do not collect

  • The app asks for no phone permissions. We do not read your location, contacts, photos, files, camera or microphone.
  • We never see or store your card number, UPI PIN or net-banking password. You pay from your own bank or UPI app.

3. How we use your information

  • To open and run your account and keep it secure.
  • To take your order, check your payment, prepare your invoice and deliver your jewellery.
  • To work out and pay Refer & Earn rewards, and to process withdrawals.
  • To send you SMS messages about your account, orders and withdrawals.
  • To answer your questions through customer care.
  • To prevent fraud and misuse.
  • To keep the tax and accounting records the law requires.
  • To fix problems and improve the service.

We do not sell your information, and we do not use it to show you advertising from other companies.

4. Who can see your information

  • Other members: the member who invited you, and the members above them, can see your name, a partly hidden version of your email address, the date you joined and your place in their team. When someone in their team buys, they see the reward they earned, but not who bought or what was bought. They cannot see your mobile number, address, orders or bank details.
  • Our staff and partners who check payments, pack and deliver orders, and answer customer care.
  • Companies that work for us: website hosting (Heroku), database storage (Supabase), SMS delivery (MSG91), session recording (LogRocket), couriers who deliver your order, and banks that carry out payouts. They may use your information only to do this work for us.
  • Google: if you choose another language, the text of the page is sent to Google Translate to be translated. Fonts are loaded from Google Fonts.
  • Authorities: when the law, a court or a government body requires it.

Some of these companies keep data on servers outside India, for example in Australia and the United States.

5. How long we keep it

  • We keep your account information while your account is open.
  • When you ask us to delete your account, we remove your account details within 30 days.
  • Invoices, payment records and payout records are kept for up to 8 years after that, because tax and company law require it. They are used for nothing else.
  • Session recordings and technical logs are deleted automatically after a limited period.

6. Your choices

  • See or correct your details: contact customer care and we will send you the details we hold or correct them. You can change your password yourself under My account.
  • Delete your account: follow the steps on the Delete your account page.
  • Withdraw your consent: you may ask us to stop using your information. We will then have to close your account, because we cannot run it without your details.
  • Complain: if you are unhappy with how we handle your information, contact us using the details below.

7. How we protect it

  • The website and the app use an encrypted (HTTPS) connection for everything you send and receive.
  • Passwords are stored hashed, never in readable form.
  • Only staff who need your information for their work can open it.

No system is perfectly secure. Keep your password private, and tell us at once if you think someone else has used your account.

8. Children

Ampi Gold is for adults. You must be 18 or older to open an account. We do not knowingly collect information from anyone under 18; if we learn that we have, we will delete it.

9. Changes to this policy

We may update this policy. The date at the top shows the latest version. If a change is important, we will tell you in the app or by SMS.

10. Contact and complaints

For any question, request or complaint about your information, contact Ampi Gold customer care: +91 8799673992 · ampigold22k@gmail.com

Ampi Gold Ornaments Pvt Limited
4th Floor, 408 Arved Transcube Plaza, 132 Feet Ring Road, Ranip, Ahmedabad - 382480, Gujarat, India

We will acknowledge your message within 48 hours and aim to resolve it within one month.