Delete your account

1. How to ask

You can ask Ampi Gold Ornaments Pvt Limited to delete your Ampi Gold account, and the personal data linked to it, at any time. This works for accounts made on the website ampigold.com and in the Ampi Gold app for Android.

1. Send an email to customer care from the email address you signed up with. Use the subject “Delete my Ampi Gold account”.
2. In the email, write your full name and your registered mobile number, so we can be sure the account is yours.
3. We may call or message you once to confirm. We then delete the account within 30 days and tell you when it is done.

Email my deletion request

Customer care: +91 8799673992 · ampigold22k@gmail.com

If you cannot use your registered email, call customer care and we will confirm who you are another way.

2. What we delete

• Your name, email address, mobile number and password.
• Your referral code and your place in the member team.
• Your wallet and your Refer & Earn reward history.

After deletion you can no longer sign in, and the account cannot be brought back.

3. What we keep, and for how long

• Invoices, payment records and payout records for orders you placed and withdrawals you received are kept for up to 8 years, because tax and company law require it. An invoice carries your name and delivery address, and a payout record carries the bank or UPI details it was paid to. These records are not used for anything else, and are deleted when that period ends.
• Technical logs and backups may hold your details for a short time after deletion, until they are overwritten.

4. Before you ask

• If your wallet has a balance, or you have an order that is not yet paid or delivered, we will contact you to settle it before the account is closed.
• Members who joined with your referral code keep their own accounts. They move to the member who invited you.

5. More information

Our Privacy Policy explains what information we hold and how we use it.